Ordering Info
ORDERING INSTRUCTIONS
Specify model names and complete model numbers, including suffixes and descriptions for optional equipment. The factory or your local representative will provide assistance with assignment of model numbers. If your order is verbal, please send a confirming purchase order to the sales office at which the advance order was made. All confirmations should be prominently marked: “Confirmation Only-Do Not Duplicate Order”.
QUOTATIONS
Inquiries are welcome concerning custom products or modifications to our standard models. Furnish Nova Electric with complete specifications, including quantity and delivery requirements. All written quotations will be honored for 30 days from the date on the quotations unless noted otherwise. For more information, please refer to our Standard Terms and Conditions.
PRICE
All prices quoted are in U.S. dollars, FOB Bergenfield, NJ USA unless noted otherwise. All applicable taxes are extra. Prices of standard products are subject to change without notice. Prices do not include shipping unless noted otherwise. For more information, please refer to our Standard Terms and Conditions.
TERMS
On large military contracts, progress payments will be requested. Formal qualification testing must be 50% prepaid unless noted otherwise. On smaller orders, payment terms will be offered, subject to credit approval. Visa and Mastercard are also accepted. For more information, please refer to our Standard Terms and Conditions.
DELIVERY
Firm shipping dates are given on every quotation, and urgent requirements often can be handled on an expedited basis. On very large orders, a shipping schedule will be arranged to suit your production schedule.
CERTIFICATE OF COMPLIANCE & TEST DATA
A Certificate of Compliance and/or test data sheets are available upon request, through our Quality Assurance Department.
PRODUCT SPECIFICATIONS
Information and specifications contained on this website are subject to change without notice. We take no responsibility for damages incurred due to errors contained on this website. For more information, please refer to our Standard Terms and Conditions.
SHIPMENT
All domestic orders are shipped collect or on customer’s freight account by best surface route unless otherwise instructed. Urgent needs can be handled via airfreight per customer instructions. Damage to equipment en route is the responsibility of the customer and the shipper. The customer should file a claim for damages directly with the shipper. Export shipments and military packaging requirements are quoted upon request. For more information, please refer to our Standard Terms and Conditions.
REPAIRS OR REPLACEMENTS
All equipment which is in need of service must be returned to Nova Electric prepaid. Contact the factory for a Return Material Authorization (RMA) number before you ship. We cannot accept returns without this authorization number. Products returned for warranty repair that are not shipped prepaid or shipped without an authorization number cannot be accepted at our repair facilities.
WARRANTY
All Nova Electric products are warranted against defects in material and workmanship for a period of one year from shipping date. Our obligation includes replacing, repairing, or adjusting products (excluding fuses) that prove to be defective during the warranty period.
This warranty is fully transferable. If a product is sold to a manufacturer for use in a product for resale, the complete warranty is in force, providing the power system is sold as original equipment.
Nova Electric assumes no liabilities for consequential damages of any kind through the use or misuse of its products by the purchaser or others. No other obligations are expressed or implied.
Batteries used with or contained within Uninterruptible Power Supply Systems are sold with a “pass-along” battery warranty from the battery manufacturer. On site warranty repair is available at extra cost to cover the cost of travel to the work location. Extended warranties are also available – please consult the factory for details.
For more information, please refer to our Standard Terms and Conditions.