Nova Electric services and supports almost every product it has manufactured since 1966. If you have a Nova Electric product that needs service or repair, please have your model number(s) and serial number(s) handy and call 201-385-0500 x 147 or contact us for a Return Material Authorization (RMA) Number. Please include your full contact info (address, phone, and email.) Once you have the RMA, please ship your equipment back to us at:
100 School Street
Bergenfield , NJ 07621
Attn: RMA (fill in your RMA number here)
We have a flat repair fee for each of our Nova Electric models. The fixed repair cost and the RMA number will be provided by our RMA manager. A purchase order for the repairs would be required to be in place before the unit is sent to our facility. Once the unit is received at our facility and for any reason you elect not to repair the equipment, an evaluation fee of $500.00 will be charged.
Unless stated otherwise, Nova Electric warranties its repairs for 3 months, parts & labor, FOB Origin. Service contracts are available on most equipment – please contact the factory for details!
Note on Shipping: Customer is responsible for the shipping charges of the product from wherever it is to our repair facility door to door. When shipping any unit weighing more than 75 pounds back to us, it is strongly advised to ship the unit well packed and on a pallet via truck. Freight costs may be a little higher that way, but the cost to repair physical damage to your unit from improper packing or handling typical of “ground freight” carriers (such as UPS or Fedex) on heavy shipments will far outweigh any savings gained from shipping ground freight.
Likewise, customer is responsible for any damage that occurs on route by poor packing or by negligence or mistreatment by the freight carrier(s) handling and transporting the product to our facility. Please list the RMA# on all shipping documents, and on the exterior of the package. International customers are responsible for release of merchandise upon arrival from U.S. Customs and delivery to our facility.